At WPPR, (“we” or “our”) we believe that safeguarding Personal Information is of paramount importance in the execution of our activities. We, therefore, want to give You clear and transparent insight into how we Process Personal Information from contacts and website visitors. When Processing Personal Information, we hold to the requirements and standards as published in the Protection of Personal Information Act (POPIA).
We have assigned a Data Protection Officer for any kind of inquiries related to our POPIA efforts, who can be contacted by email at RMachelm@wprugby.co.za.
Our role as a Responsible Party
When we will Process your Personal Information
Personal Information may be Processed by Us in several ways, including, when list relevant exposure points
Subscribing to one of our publications.
Signing up for competitions.
Requesting access to password/access controlled content assets.
How we collect Your Personal Information
We may collect Your Personal Information in two ways, namely:
actively from You; and
passively from Your Access Device when You use the Website.
Active collection from you
We may require You to submit certain information in order for You to become a subscriber from the Website. In addition, we may collect Personal Information from You by asking You specific questions and by permitting You to communicate directly with WPRR, for example via email, feedback forms, telephone and site comments.
If You contact us, we may keep a record of that correspondence.
The information we may actively collect from You may include Your:
identifying information (eg your name, surname, unique identifier, date of birth and physical location);
contact details (eg email address and phone number); and
any other information which we may request from You, and which You provide, from time to time.
Passive collection from Your Access Device
Whilst a User may visit the Website without providing any Personal Information, We passively collect some of Your Personal Information from the Access Device which You use to access and navigate through the Website, using various technological means, for instance, using server logs to collect and maintain log information.
The Website utilises first and third-party cookies. This enables us to improve the User’s experience on the Website through various means, such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics.
A cookie is a small piece of data (an alphanumeric identifier) which our computer system transfers to Your Access Device through Your web browser when You visit the Website and which is stored in Your web browser. When You visit the Website again, the cookie allows the site to recognise Your browser. Cookies may store User preferences and other information.
The information which we may passively collect from Your Access Device may include Your identifying information, contact details, device and device event information, site activity information, log information, telephony log information, location information and any other information which You permit us, from time to time, to passively collect from Your Access Device.
How we use your Personal Information
We use the information we collect to provide, maintain, and improve the Website, to provide current content and services, and to protect us, our services and our Users. We constantly strive to improve the Users’ experience, and so we also use the information we collect in order to offer You information and content which is more appropriately tailored for You as far as reasonably possible.
We may use Your Personal Information:
to retain and make available to You, information on the Website;
to create Your subscription and User account and ensure that it doesn’t duplicate an existing subscription and User account on the Website;
as a subscriber, to send You notifications, newsletters. special offers, updates and information about competitions;
as a registered User, to authenticate Your identity and payment when You purchase products/services on the Website;
to maintain and update our customer or potential customer, databases;
to maintain and update our subscriber or potential subscriber, databases;
Compulsory information and consequences of not sharing with us
Only Your email address, name and surname, contact details and such other information as we specify from time to time, constitutes compulsory information. All other information is optional. If You do not agree to share compulsory information with us, then You will not be able to make full use of the features that are offered to Users, which may include, accessing subscriber only content on the Website. If You do not agree to share Your optional information with us, then You might not be able to enjoy all of the features and functionality on the Website.
We will get Your permission before collecting or using Your Personal Information for any other purpose.
Sharing your Personal Information
We do not sell, trade, or otherwise intentionally transfer Personal Information to third parties.
You expressly agree and consent that Your Personal Information may be shared under the following circumstances:
to our employees, service providers, contractors, commercial partners, dealers and agents if and to the extent that they need to know that information in order to Process it for us and/or to provide services for or to us, such as hosting, development and administration, technical support and other support services. We will authorise any information Processing done by a third party on our behalf by entering into written agreements with those third parties governing our relationship with them and containing confidentiality and non-disclosure provisions. Such persons may be disciplined, their contracts terminated or other appropriate action taken if they fail to meet their obligations;
in order to protect our rights, property or safety or that of our customers, employees, contractors, commercial partners, dealers and agents and any other third party;
in order to mitigate any actual or reasonably perceived risk to us, our customers, employees, commercial partners, service providers, contractors, agents or any other third party;
to governmental agencies, exchanges and other regulatory or self-regulatory bodies if we are required to do so by law or if we reasonably believe that such action is necessary.
We will get Your permission before disclosing Your Personal Information to any third party for any other purpose.
To the extent allowed by law, we are not responsible for the privacy practices of a third party site to which there may be a link on the Website, or for any claims, loss or damage arising from these.
Storage and transfer of Your Personal Information
We store Your Personal Information:
on our servers; or
on the servers of our third party service providers, such as IT systems or hosting service providers. In this event, we will ensure that we have entered into written contracts that require such third party service providers to secure the integrity and confidentiality of Personal Information in its possession by taking appropriate, reasonable technical and organisational measures.
From time to time, We and Our service providers may need to transfer to and/or store Your Personal Information on servers in a jurisdiction other than where it was collected, and we hereby notify You, and You acknowledge, that such jurisdiction may not have comparable data protection legislation.
If the jurisdiction to which Personal Information is transferred does not have laws which provide for the protection of Personal Information in a manner which is at least similar to the protections afforded under South African law, we will take reasonably practicable steps to ensure that Your Personal Information is adequately protected in that jurisdiction.
We take appropriate reasonable technical and organisational measures to secure the integrity of Personal Information, using accepted technological standards to prevent unauthorised access to or disclosure of Your Personal Information, and protect Your Personal Information from misuse, loss, alteration or destruction.
We also create a back-up of Your Personal Information for operational and safety purposes.
Even by taking the above measures when Processing Personal Information, we do not guarantee that Your Personal Information is 100% secure. Subject to the provisions above, as far as the law allows, we will not be liable for any loss, claim and/or damage arising from any unauthorised access, disclosure, misuse, loss, alteration or destruction of Your Personal Information.
Retention of Your Personal Information
We may keep Personal Information for as long as You continue to access and use the Website, content, services and/or purchase or subscribe to any features available on or through the Website or for as long as reasonably necessary or until You contact us and ask us to destroy the retained information.
we are required by law, a code of conduct or a contract with You to keep it;
we reasonably need it for lawful purposes related to our functions and activities;
we reasonably need it for evidentiary purposes;
You agree to us keeping it for a specified further period; and/or
it is permitted by law.
Keeping Your Personal Information updated and correct
Where required by law, we take reasonable steps to ensure that Your Personal Information is accurate, complete, not misleading, and up to date.
We also acknowledge that You have the right to access to, and the right to rectify, Your Personal Information, and the right to object to the Processing of Your Personal Information in certain circumstances. We hereby notify You of Your rights in this regard.
You must let us know if any information we have about You is incorrect, incomplete, misleading or out of date, by notifying us at the contact details set out at the end of this Policy. If You have already registered as a subscriber or created a User account on the Website, You can at a later stage modify some of the Personal Information You have included in Your profile by logging in and accessing the account created by You on the Website.
Where required by law, we will take reasonable steps to correct or update the relevant information accordingly, having regard to the purpose for which the information was collected or used.
When You register as a subscriber, You may receive marketing communications from us.
You may refuse to accept, require us to discontinue, or preemptively block any approach or communications from us if that approach or communication is primarily for the purpose of direct marketing (“direct marketing communications“).
You may opt out of receiving direct marketing communications from us at any time by requesting us (in any manner, whether telephonically, electronically, in writing or in person) to desist from initiating any direct marketing to You.
Consumer Protection Act, Protection of Personal Information Act and other laws
does or purports to limit or exempt us from any liability (including, without limitation, for any loss directly or indirectly attributable to our gross negligence or wilful default or that of any other person acting for or controlled by us) to the extent that the law does not allow such a limitation or exemption;
requires You to assume risk or liability for the kind of liability or loss, to the extent that the law does not allow such an assumption of risk or liability; or
This Website is controlled, operated and administered by WPPR from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products or services sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws.
The provisions of this Policy shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Western Cape Division of the High Court in the event of any dispute and/or challenge thereof.
Right to access
You have the right to request information about the Personal Information we hold on you at any time. You can contact us and we will provide you with your Personal Information.
Right to rectification
You have the right to request rectification of your Personal Information if the information is incorrect, including the right to have incomplete Personal Information completed.
Right to erasure
You have the right to erase any Personal Information processed by us at any time except for the following situations: confirm points listed are adequate
You have an ongoing matter with customer support.
You have an unsettled debt with us, regardless of the payment method.
If you are suspected of misusing or have misused our services within the last four years.
Your debt has been sold to a third party within the last three years or one year for deceased customers.
Your credit application has been rejected within the last three months.
If you have made any purchase, we will keep your personal data in connection with your transaction for bookkeeping purposes.
Your right to object to processing based on legitimate interest
You have the right to object to processing of your Personal Information based on our legitimate interest. We will not continue to process Personal Information unless we can demonstrate legitimate grounds that override your interest and rights or due to legal claims.
Your right to object to direct marketing
You have the right to object to direct marketing. You can opt-out from direct marketing by following the instruction in each marketing email.
Right to restriction
You have the right to request that we restrict the process of your Personal Information under the following circumstances:
If you object to a processing based on our legitimate interest, we shall restrict all processing of such data pending the verification of the legitimate interest.
If you have a claim that your Personal Information is incorrect, we must restrict all processing of such data pending the verification of the accuracy of the Personal Information.
If the processing is unlawful you can oppose the erasure of Personal Information and instead request the restriction of the use of your Personal Information instead.
If we no longer need the Personal Information but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have customer support personnel to handle your requests in relation to your rights stated above. You can always reach them at firstname.lastname@example.org.
As far as the law allows, we may charge a fee for attending to any of Your requests above and may also refuse to carry out any of Your requests in whole or in part.
Right to complain to a supervisory authority
If you consider us to process your Personal Information in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
How to protect Your Personal Information
People have different privacy concerns. Our goal is to be clear about what information we collect so that You can make meaningful choices about what You make available. For example, You may:
set Your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being sent by us;
request us to indicate what Personal Information of Yours we have on our systems;
request us to correct or update Your Personal Information or to destroy or delete Your Personal Information (subject to the circumstances where We retain the right to retain Your Personal Information);
object to any unlawful Processing of Your Personal Information;
request that Your Personal Information is deleted if it is no longer required for the purposes for which it was collected or required by us in terms of any applicable law, subject to the circumstances where We retain the right to retain Your Personal Information; or
refuse the Processing of Your Personal Information for direct marketing purposes.
Complaint or remark about the use of Personal Information
We do our utmost to ensure the security of your Personal Information. However, if you do have a complaint or remark about our use of your Personal Information, because you feel that we don’t handle your Personal Information carefully or because you have requested access to or correction of your Personal Information, but are not satisfied with the response, please let us know via email@example.com so we can take appropriate action.